Thinking Cap Services
We're here to help you
We prefer to collaborate with our customers to build a long-term relationship. Tell us your objectives, and success metrics and find out why our clients are so loyal.
Setting up the LMS for you.
Onboarding
Setting up a new LMS, or migrating from a previous one, can be overwhelming. Learning a new LMS, while simultaneously setting up your training program, is challenging at the best of times.
Thinking Cap's onboarding team takes the guesswork out of the setup, handling tasks such as importing your data, setting up activities, and mapping out your learner journey as part of our onboarding process.
Many of the organizations we work with are transitioning from an existing LMS to Thinking Cap LMS. Our onboarding process includes migration support to help you move your training programs, user data, and reporting history with minimal disruption. Whether you are coming from an open-source platform, a legacy LMS, or a SaaS learning tool, we will guide your team through a smooth and secure migration.
We will meet your team every two weeks to facilitate each of the following tasks, document your LMS set-up, and train our support team on the nuance of your training program.
Free
Investing in long-term relationships means complimentary onboarding services.
Agile Project Management
Project meetings every two weeks to ensure the project is completed on time and as you wish.
Activities
Importing all of your activities, activity content, and historical enrollments, along with selecting the activity settings and bundling them into learning paths.
Learner Experience
Customizing the learner experience, from branding to page content to user flow, while ensuring it remains mobile-friendly and accessible.
Commerce
Connecting the LMS with your payment processor, while generating pricing models, promotional codes and more.
Certification
Activating customized certificates, badges, credits, and automated re-enrollments on the appropriate cadences.
Communication
Setting up the flow of all communication within the LMS, from automated notifications, discussion forums, activity collaboration, mentorships, and live chat.
Integration
Setting up integrations with your internal and/or specialized applications including ERPs, webinar providers, payment processors, analytics and more.
Reports
Visualizing your data by providing access to metrics pages, generating stakeholder reports, and integrating with external data stores.
Security
Enforcing your required security and privacy by setting up your single-sign-on, user permissions, and account and security settings.
Ready to answer all of your questions.
Support
The Thinking Cap team is known for going the extra mile to help our customers. To ensure they understand your training program and compliance needs, they begin by joining your onboarding meetings. This helps them learn the reasoning behind your specific requirements and build context for ongoing support.
Our support is designed for organizations where training is critical. Whether you serve regulated industries, public sector teams, or diverse learning audiences, we provide responsive and knowledgeable support to help you deliver training with confidence.
We provide this level of support as part of your LMS license. There are no added costs for premium support, and no tiered service levels to manage. Our team is available to respond to all tickets within two business hours and to offer live support when needed.
We also prioritize the needs of compliance-driven organizations. Our support team understands the importance of training deadlines, regulatory requirements, and secure data handling, and we bring this focus to every support interaction.
Free
Investing in long-term relationships means access to complimentary support for your admins.
In-house Support
Knowledgeable experts in-house, available by phone, email or online.
Responsive
Meeting and exceeding your expectations, responding to all tickets within 2 business hours.
Live assistance
Choose how you reach out support team, based on your preference and urgency. Our team is ready to take your call, answer your email, or respond to your ticket.
Screen sharing
Need additional help? Our team can join screen-sharing sessions to assist you in applying changes to your LMS, or better understand a feature.
Feedback
Our support team takes your feedback back to the team, including adding your suggestions to our roadmap.
Personalized training for your administrators.
Training and Mentorship
Our training and mentorship program is designed to help your team adopt Thinking Cap LMS quickly and continue building expertise over time. We provide personalized training during onboarding and ongoing mentorship, resources, and live sessions as your needs evolve. Our goal is to help you get full value from your LMS, now and in the future.
Beyond formal training, we provide a comprehensive online mentorship hub, The Lounge, where your team can access tutorials, webinars, updates, and additional resources.
Free
Investing in long-term relationships means access to complimentary Administrator training and resources.
In-house Experts
Knowledgeable experts in-house, available by phone, email or online.
Admin Bootcamp Sessions
Personalized training sessions, with recordings to reference later.
The Lounge
Online resources including LMS tutorials, reference materials, updates, and more.
Mentorship
One-to-one sessions answering your every question... even training refreshers.
Webinars
Regular webinars delve deeper into new LMS features, giving you a chance to see examples of how each could be used.
sales@thinkingcap.com
1-416-977-4675
